Key-based licensing account
Thirty-Day Money Back Guarantee. If You are not completely satisfied with the Service(s) for any reason, You may cancel the Service(s) and request a refund of the money paid for the Service(s) by submitting a request to the Billing Department at any time during the thirty (30) day period following the initial purchase date.
Recurring payments. CloudLinux will refund the recurring payment for any cancellation requests submitted within 72 hours after the billing cycle started.
Yearly payments. CloudLinux will issue a prorated refund for unused calendar months excluding the current month during which the subscription is canceled for any cancellation requests submitted to the Billing Department.
You will receive a full or partial refund of the ordered services within 7 business days. The refunded amount is credited back using the original payment method. For refunds that are issued through wire transfers, a $30 processing fee will be deducted from the refund amount.
Customers are not eligible for a refund if: 1) the request for initial purchase is made outside of the thirty-day money-back guarantee period; or 2) the Customer did not purchase the Service(s) directly from CloudLinux.
IP-based licensing account
Refund option is not available for this account type due to post-payment billing.